It’s that wonderful time of the year when the DNA companies promote their products with big savings knowing that the family get togethers will turn to great grandma’s emigration story and the question everyone wants answered – Where did we really come from?
I’ve received several emails this week notifying me of “special” offers so I decided to take advantage of the one below:
When I go to process the order I get this screen (with my personal info not showing):
The problem is that when I hit “submit order” the lock moves over the words but doesn’t process. I hit the button twice and then, fearing I ordered 4 kits instead of 2, called Ancestry.com at 1-800-Ancestry.
I spoke with Brittany who told me they had no record of the order. That was good in that I didn’t over order but since I wanted 2 kits, I still needed the order processed. I asked if they were having trouble with their website and she said no. Brittany tried and couldn’t get it to go through, either. She placed me on hold and sought out a supervisor.
I must say I was pleased that she returned to the phone after some wait time to tell me she was still checking. Nice customer service, Ancestry.com, major improvement over the years. Then it went downhill…
Brittany said that the system couldn’t calculate two discounts, meaning it could not take $10.00 off the second kit AND take off free shipping on Kit 1. I asked if this was because I was a returning customer and the offer was good for new customers only. She said no. I asked if there was an override. She said no and that the coupon code I was using had expired. I mentioned I had received the notice from several sources in the past few days and that the expiration date hadn’t occurred yet. I also told her exactly where I received the info but since I’m not trying to drag other organizations into this, I’m sure you’re understanding of why I’m not blogging my sources.
Brittany told me the amount would be $162.00 but couldn’t explain how that amount was determined. If I ordered two kits at $79.00 with free shipping the amount would be $158.00; with $10.00 shipping on both kits it would be $178.00. If it was free shipping on the first kit and half on the second it would be $163.00.
Maybe I should have just shut my mouth and taken the $162.00 offer but I don’t like paying for something when the price isn’t clear so I mentioned that there were competitors that were offering kits for less than the quoted amount. Now I know that the customer service person has no say in the price set and I’m sure she was rolling her eyes at this cheap customer but I figure if enough people speak out then maybe the powers to be will get the website working correctly to accept the offer. If the offer isn’t valid, then they need to just say that the other organizations made up the deal but I really don’t think that was the case since I got it from several sources.
We hung up without my placing an order.
I then went on a hunt to see if there was other valid coupon codes but didn’t find one. Next I tried
signing into my Ancestry.com account, clicking “Buy Now,” re-ordering and omitting the “expired” coupon code. Guess what? It shows this:
But it, too, doesn’t allow me to purchase.
I then went to Amazon.com where I purchased a kit in July during Prime Days. Since I’m a member, I get free shipping so I figure that would eliminate the need for the expired coupon code. Here’s what I get:
The promotion at Amazon is $79.00 for each kit. Better than the Ancestry.com offer but not as good as I wanted.
I’ll let you know next week what I decide to do – I’ve wasted way too much time on this today! My Turkey Day shopping is waiting for me. Have a wonderful Thanksgiving!
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