Did you receive an offer in June to upgrade your RootsMagic for $20.00 to the new version 10? I did but it took me a bit to decide if it was worth it to do or not. Here’s why…
I’m a long time RootsMagic user and was using version 7 because version 8 never worked for me. It couldn’t handle syncing my large Ancestry.com family tree. Last December I had to purchase version 9 since Ancestry.com changed to two-factor identification. The tree still didn’t sync correctly, however, I was able to transfer my working version 7 to it.
Enter Mid Summer’s Day when I receive another email from RootsMagic with the limited offer to upload to their supposedly latest and greatest version. It hadn’t even been six months since I bought the last one!
I did decide to purchase it but I’m getting a tad tired of forking over $20 every six months, especially when I wasn’t sure if it would even synch with Ancestry.
I have made radical changes to the last tree that I synced with RootsMagic7 so I deleted the tree and decided to start fresh with version 10. They have already updated to a version 10.1 or something in July so I updated again as I tried to get my files transferred.
I made 10 attempts to sync in July. Each time the program timed out at some point – anywhere from a few minutes to 10 hours. You read that right – 10 hours as I let it go overnight. Once it times out RootsMagic is supposed to retry connecting with Ancestry.com, however, it won’t reconnect whether you click “reconnect” or let it try to do it on its own.
I reached out to RootsMagic’s IT Department on 29 July as I did when I had a problem with RootsMagic8. Thirteen messages back and forth and the final verdict:
…“I am sorry I do not know why it times out and will no longer sign back onto Ancestry. I can see where it did many times, disconnect to Ancestry, but signed back on, after so long it just did not sign on anymore.“…
I have followed their process to get a refund. It’s a software company that doesn’t allow you to do that process online. Sigh. Snail mail only. Their chat is also hidden so I had to rely on email to get help. The IT worker wrote that they would try to sync on their home computer as they didn’t have space on their work computer. Although I greatly appreciate someone going to that extent to help a customer, I do question why a software company doesn’t have enough RAM on their work computers to test their product. How can the sell it if it hasn’t been tested on large trees? Why haven’t they tried to fix the problem that I made them aware of 21 months ago?
The response now was not much better than on 8 December 2022 when they responded:
…”I toocould not download your Ancestry tree, I do not know if it is because it is so large. The number of individual is okay, but you have so many citations. It might be how they are linked to different sources and some may not be linked to any source.
Downloading your file would take many many hours since you also have lots of photos.
If I find out what might be the problem, I will let you know.
Make sure your find is not being downloaded to oneDrive, iCloud or Dropbox When downloading make sure you have lots of Ram. I download to an external drive which had more than enough room.“
That response never made sense to me – IT tried to save to an external drive that had enough room and it still didn’t work but I should try that?! I also didn’t understand the reasoning about the citations possibly being linked to different sources or none at all.
I am able to sync my tree with Family Tree Maker. The issue is not with storage on my end or the amount of media and sources.
The issue is that RootsMagic10, like RootsMagic8 & 9 software, cannot handle large trees if you have media for the individuals. The problem is on their end and perhaps they don’t have many customers with large fully cited trees so they don’t care to fix their problem.
Next month, I’ll share how Family Tree Maker’s software works as I have an upcoming blog book review about that product.
In the meantime, if you decided not to upgrade with RootsMagic because you’ve experienced what I have, you might want to take advantage of Legacy Family Tree’s latest version 10 which is FREE! Here is how to obtain that software. Although you can not sync with Ancestry.com, you can save your .gedcom so you can still work on your tree without being on Ancestry. The difference between sync and download/upload is that your media (photos and documents) does not transfer with download/upload. So you don’t see the picture but the data is still transferable.
Farewell, RootsMagic, I will miss using it. Like you wrote 21 months ago, let me know when you fix your software.
Thank you, Software MacKiev for fixing FamilyTreeMaker as years ago the former owners wouldn’t do that and LegacyFamilyTree for offering your product free. It’s good to know we still have a back up for our online tree.
Last week I blogged about how to print your family tree from the three genealogy giant sites – Ancestry.com, FamilySearch.org, and MyHeritage.com. If you don’t pay for a subscription or you don’t want to rely on FamilySearch’s free site because of other people changing the tree for the worse, there are more options for you. Many genealogy software companies that will allow you to purchase their package for under $50.00. Sometimes, you can even get it for as low as $20.00! Those specials are usually available for a limited time, especially during a major conference, like RootsTech. The next one coming up is the National Genealogical Society conference in May. This would be a great Mother’s Day gift or early Father’s Day one, as well! I recommend you check out the ones I’m mentioning below by visiting their website. They have cookies so will know you visited. These cookies don’t add pounds, they’ll just save you money as you’ll get offer discounts sent to you.
RootsMagic9 synchs with Ancestry.com. This means, if you decide someday to get a subscription to Ancestry, you can upload the tree you are building on RootsMagic9 quickly. If you have no intention of ever getting an Ancestry account, no worries! You still have a means to build a family tree, print it, save photos and records to individuals, create narratives, and share with family if they have the program.
FamilyTreeMaker (FTM) also synchs with Ancestry.com. This program does everything that RootsMagic9 does. So, which should you get?
I have both because they have slightly different options. What works for me might not be what works for you so my advice is to go to both websites and download a free version, though usually FTM doesn’t have a free version. They may be getting ready to put out a new edition so keep visiting as that’s usually the time for freebie or lost cost to purchase options. Play with it. If you like it and it meets your need, purchase it.
Legacy Family Tree does not synch with Ancestry.com. I can download a gedcom file from Ancestry and upload it to Legacy. That saves time in not having to type everything in my tree again but it DOES NOT SAVE MEDIA! This means, all photos will not be available to view on Legacy. If you think you might want to someday purchase a MyHeritage.com subscription, though, Legacy is for you because it does synch with MyHeritage. I really like some of the charts that Legacy has that the two others don’t have so yes, I have this software, too. Like with RootsMagic, try it for free.
There are other companies out there but these are the ones that are most used and which I am familiar with.
When you decide on a software program, PLEASE DO NOT save it only to your computer. If your computer crashes you have lost everything. That’s one of the perks of paying for a subscription – your tree info is saved in the cloud. So, save to a thumb drive if your tree is small, or a stand alone hard drive if your tree is large. Another option is to purchase your own cloud storage through Dropbox, Google, or Amazon. I personally recommend making a copy on a stand alone hard drive and giving it to a family member. In case something happens to your home, there is another copy somewhere safe. Periodically, you can get it back and update it.
Lots of options to think about! Whichever you decide you can always make another choice if it isn’t working out.
NOTE: This blog was posted on 25 Nov 2023 on the Empowering Genealogists with Artificial Intelligence Facebook group. Since my blog two weeks ago on using AI to write a narrative, I’ve been getting a lot of questions and comments. I’ve been told that AI doesn’t work with some sites; I have found that to be not true. I have also found a temporary work around for footnote/endnote citations that look more like what genealogists use – simply provide this prompt: Please write all footnotes in Chicago format style. You will have to go back and fill in some info, like the enumeration district for censuses, but it will be closer to what we are used to seeing.
I was interested in seeing how a narrative summary with endnotes from various sources that had similar data would be written.
I used the same prompt: You are a professional genealogist and expert writer. Please write a narrative summary with endnotes from the attached file. (AI seems to place all sources at the end, whether you make the request as a footnote or endnote. This could be due to my requested writings being short.) The endnotes for the example below are funky looking because they are sources from sources, meaning the information that was being compared was the main source, like Ancestry.com, and not where the source cited in Ancestry.com came from.
Each request was made using a new message on ChatGPT.
The files I uploaded individually were:
Ancestry.com from Life Story with and without AI. AI selected “What was (region) like when (individual) was (event).”
FamilySearch.org Source/Detail and About
FamilyTreeMaker from Individual Report
LegacyFamilyTree from Other Reports>Individual Summary
MyHeritage.com side view of Family Tree for named individual
Roots Magic from Reports> Individual Summary
The information for all but FamilySearch.org was generated by me over the years. The data was always entered into Ancestry.com, then synched with RootsMagic and FamilyTreeMaker. A gedcom from Ancestry was uploaded to both LegacyFamilyTree and MyHeritage so no media is available on either of those sites. FamilySearch.org does include a minimal amount of information from me but most of the data was generated by family members.
I then gave ChatGPT the following prompt:
Today you are an expert data analysis and professional genealogist. Prioritize fidelity to the information below; dry recitation, avoid editorialization. Process the data sentence-by-sentence, from beginning to end. Extract this structured data: “Name”, “Relationship”, “Event Year and Location Baptism”, “Event Year and Location Marriage”, “Event Year and Location Children”, “Event Year and Location Death”. The response should have the header row in line 1: “Data From:”, “Name”, “Relationship”, “Baptism” “Marriage”, “Children Name & Birth Year”, “Death”. Column A should have the header row: “Ancestry.com With AI”, “Ancestry.com Without AI”, “FamilySearch About”, “FamilySearch Source & Detail”, “Family Tree Maker”, “Legacy Family Tree”, “MyHeritage.com”, “RootsMagic”. Enclose all cells or fields in quotation marks; omit, ignore, and avoid commas and other punctuation in the original data in your response in an attempt to keep the CSV error-free. Display dates in military format meaning day month spelled out and not by number and year. Display your response in a code window for easy copy-and-paste.
The results are attached above. I’ve color coded them to denote synch (pale green), gedcom (blue), not my own data (yellow).
Interesting how the diacritical marks are shown by Ancestry, Legacy, MyHeritage, and RootsMagic. FamilyTreeMaker omitted them. The apostrophe before and after August was originally quotation marks. Not sure if that is standardization issues or software/technical limitations.
I was surprised that Ancestry, which has the full location for events, simplifies to only provided county and state. The complete marriage location would be Baileytown, Westchester Township, Porter, Indiana. I wondered why Westchester Township was omitted and discovered I had never entered that in any of my generated trees. I had mis-entered death location as Chesterton Township instead of Chesterton, Westchester Township. This is a nice way to enhance and correct your data. (Chesterton is actually in three townships but the events occurred in Westchester).
All of the sites had the names of children. FamilySearch provided the most information (child’s name and dates). Legacy and FamilyTreeMaker both named all children. Not sure why RootsMagic didn’t specify. And now we know MyHeritage considers six children as “several.” Personally, I’d call that a handful plus!
I can see another use for this when trying to figure out where online public trees vary from yours and what source info (if any) they might have. It’s also a nice clean timeline that takes little effort to create.
Next I decided to take the Excel info, re-enter it into ChatGPT and give the original narrative prompt again. Since every narrative had been slightly different I wondered what the final product with the full information available would be. (I should mention I did the first narrative a few weeks ago in RootsMagic and there were three hallucinations but the rest I did on Wednesday and there were none.) Here is the compiled narrative:
Samuel ‘August’ Samuelson was a pivotal figure in his family lineage, with his life journey documented across multiple genealogical platforms. Born on January 3, 1839, in Stora Haddebo, Västra Harg, Östergötland, Sweden, Samuel was the son of Samuel Howard Erickson and Anna Elisabet ‘Lisa’ Torstensdotter. His baptism, a significant event in his early life, is consistently recorded in these sources, reaffirming the importance of his Swedish origins.
Samuel’s life took a significant turn when he married on February 17, 1871. While the exact location of his marriage varies slightly in records, ranging from Baileytown to Westchester Township in Porter, Indiana, it’s clear that this event marked his transition into family life in the United States.
The couple was blessed with several children, though the records differ in detailing their names and birth years. FamilySearch Source & Detail provides the most comprehensive list, including Johan Victor (1872-1921), John Louis (1873-1919), Alfrida (1874-1886), Ada Emilia (b. 1876), and two sons named Gustav Theodore (the first born in 1877 and died the same year, and the second born in 1879). This detail adds depth to our understanding of Samuel’s role as a father and the legacy he left behind.
Samuel’s life came to an end on January 14, 1908, in Chesterton, Porter, Indiana. The consistency of this date across multiple records emphasizes its accuracy and the end of an era in the Samuelson family history.
Endnotes:
Baptism and Birth: Samuel’s baptism and birth details are consistently recorded across Legacy Family Tree, Family Tree Maker, FamilySearch Source & Detail, MyHeritage.com, Ancestry.com (with and without AI), and RootsMagic.
Marriage: The date of marriage is consistently noted as February 17, 1871, but the location varies slightly, as recorded in different databases.
Children: The most detailed account of his children is provided by FamilySearch Source & Detail, with other databases offering varying levels of detail.
Death: Samuel’s death date is uniformly recorded as January 14, 1908, across all sources, with slight variations in the location’s specificity.
I didn’t want to start the New Year on a sour note so I hesitated on writing this blog. I think it’s time to share my opinion of a trend I’m seeing with several organizations in the genealogy world.
Have you noticed in the past year a negative change in genealogy societies where you are a member?
I have and I’m not sure what the reason behind it is. Pandemic fatigue? State of the world? Something else? If you have any ideas I’d like to hear from you as I think some of the following practices need to be addressed:
Newsletters/journal articles/magazines that are not published anywhere close to the schedule they were supposed to be? (Yes, there was a paper/ink issue during the pandemic, however, they are also available online and the publication date should have been kept with correspondence to those who request hard copies that the items would be sent as soon as possible.)
Reaching out to various sites with queries/comments and either not getting a response or being told to connect with someone else? (I think we’re all adept enough with email by now to know it needs to be checked and if you don’t know the answer, respond that you are forwarding it to someone else in your organization that might be of assistance.)
Websites that haven’t been updated since pre-pandemic? We were all online for the past three years so what were the webmasters doing during covid? (Clearly, not updating the website. Perhaps no one communicated to the webmaster the updated information. In that case, did the webmaster ever ask why no new information was available?)
Receiving too many requests for donations? (One large organization sent me two emails per day for 12 days during the recent holidays asking for money, along with two snail mail requests. If you are so short of cash you need to explore why that is occurring. If you lost members perhaps the questions I’ve asked above are a source of your problem. If your overhead has increased then raise your membership fees. No one wants to receive 30 requests for a donation during a busy season.)
Notice I haven’t named organizations as I find that my frustration is with several, not all, and I see no point in singling them out. These organizations range from local to international so the problems I noted are at every level.
I connected personally with all of those that I had a serious issues with. The responses, if received, were not promising. This year, I plan to seriously think about not renewing my membership with several organizations.
A few of the organizations I have blogged about in the past and highly recommended them. This brings about an ethical problem for me so I am going to inform you about one in particular that really disappointed me.
Previously, I had used Family Tree Maker to synch with Ancestry and have written about my frustration when the program stopped working. FTM blamed Ancestry and vice versa.
You may wonder why I care to have the trees synched. I mainly work on my Ancestry tree but I like the backup. Nothing lasts forever and although I have no reason to believe Ancestry will cease operating any time soon, I don’t want my years of research to disappear if they do. I also want a backup for my family. Someday I’ll not be researching any longer and I want them to have all of my findings without having to pay annually for an ever-increasing Ancestry subscription.
I figured I’d wait for an update and try again after my life settled down a bit after our major relocation last summer. I read online what others had written on the process so I was confident the synch would work.
In November 2022 I tried again and again and again. I’ve always been happy with the tech support from Roots Magic so, when I was unsuccessful after several tries to synch, I sent the following email on 28 November:
“Hi! After 5 attempts, unable to synch my Ancestry.com tree with RootsMagic8. Have done so with RootsMagic7. Operating on Windows 10. Restarted the computer. My steps: 1. Downloaded from website 8.2.7 Installer placing it in Dropbox 3 times and on Desktop twice. 2. Followed steps to connect; signed into Ancestry and 5th time, clicked buttons to remember signon/password and restart. 3. 1st time it took about 3 hours to “Download tree from Ancestry” and another 3 hours for “Importing your Ancestry tree.” When it got to “Downloading media items it froze at 0% with continuous popups of “Unexpected Error.” Clicking Cancel just had the error message repeatedly pop up. Sent error report to RootsMagic. The remaining four attempts – the tree downloaded in seconds, importing the tree took several hours but always stops before fully importing. Last two times it stops at 72%. The Unexpected Error message is behind a Dropbox message “Remove [file name] from your Dropbox account and all devices? If you move this file to $Deleted, it won’t be available in Dropbox or on any devices.” I have to click “Move out of Dropbox” as clicking cancel does nothing. I’m unable to get rid of the messages unless I go to Task Manager and close out RootsMagic8. I have 2 TB of storage in Dropbox. I’ve tried to save to my Desktop instead but that freezes sooner, about 26%. Any suggestions greatly appreciated.”
I got a response with further instructions:
“First thing I read is you downloaded your RM8.2.7 program to Dropbox. Our RM8 program is coded only to run in C:\Program Files. You will have to download it again and make sure it is stored on your computer and not Dropbox.
If you downloaded the Ancestry file to Dropbox, that is fine for storage, but we do not recommend you run the file from there. The program best runs on C:\documents, or subfolders, or even flashdrive/external drive
When your RootsMagic 8 is installed correctly, our treeshare should download it fine. If not you can share your Ancestry tree with me so I can test it.
If you want to share your Ancestry file with me
* go to your ancestry account,
* open to your file
* On right, click on Share or Invite
* Click on Email
* Add my email, [I’ve deleted it to retain the tech’s privacy]
(do not use my personal email other than for this,)
* Make sure you give me editor rights (Click on Role and choose editor
* Click on Send Invites
Once I have tested the download, I will delete your files from my Ancestry account and my RM8. I do not change or work on your file.”
Wow, I thought. That’s awesome support. Definitely what I’ve encountered in the past from this group. Would have been nice if it had said somewhere on their website to download to a C drive only, though.
I had downloaded it to my desktop on two of my previous attempts but I tried again. I also tried it on my husband’s desktop, and my laptop. Nada.
I do have a very large tree and lots of media but no audio or video as I store that elsewhere.
I wrote back to the tech the following email:
“I’ve tried several times on three different systems, all Windows, and am still unable to download my Ancestry tree. I always get stuck when it gets to the 3rd step. I’ve cleaned the cache, shut down other programs, and followed your instructions. If there’s anything else you can suggest I’d greatly appreciate it.”
Here was the tech’s response:
“I have received you sharing your Ancestry file with me. As I look at it I do see it is a very large file. Ancestry has 74,393 names, 19,268 photos and records 267,983. this is going to take a long time to download.
I can download using my Mac during business hours, but I will have to download this on the weekend on my windows. I should have a good idea if my Mac can download it with no issues.
If you try to download again, make sure you download to your computer or a flashdrive/external drive that has alot of room. I see where large numbers photos like this needs alot of room to download to. If while downloading finds it does not have room for this large file it will freeze or not finish the download.
I will get back to you next week”
Again, I was impressed. How many companies offer to work on your tech issue from home on a weekend? None to my knowledge.
Except, the following week I got no response. So, I emailed again and this is what I was told:
“I too could not download your Ancestry tree, I do not know if it is because it is so large. The number of individual is okay, but you have so many citations. It might be how they are linked to different sources and some may not be linked to any source.
Downloading your file would take many many hours since you also have lots of photos.
If I find out what might be the problem, I will let you know.
Make sure your find is not being downloaded to oneDrive, iCloud or Dropbox When downloading make sure you have lots of Ram. I download to an external drive which had more than enough room.”
So, now I was confused – the tech could download successfully to a Mac but not to Windows. The individual downloaded it to an external drive with lots of room to accommodate my large media-rich tree but still couldn’t get it to work on Windows. I see this as a problem with Windows and not Mac since it was the same data going into both systems. It worked on one but not the other yet the problem identified was I had too many citations and how they were linked (or not) to sources. Or possibly the tech thought I didn’t have enough room on my system. Whatever there was no solution.
I only had one option if I wanted to synch the tree – continue using RootsMagic7.7 which was still able to synch to Ancestry and then update all of the changes I made to my Ancestry tree since June 2019. Believe me when I tell you there were thousands of changes I have made. This is a boring, time-consuming, repetitive process I did not want to go through. But what other option did I have? None that the tech could give me.
To update a RootsMagic file, one must resynch and then click a box to identify only people who have had a change made. I was easily able to do that. I first went through and added new people and deleted from RootsMagic anyone I had deleted from Ancestry. That didn’t take long as my tree hasn’t really grown much since June 2019. I’ve spent much of the pandemic adding finds to existing people instead of researching collateral lines.
I was frustrated to find that the program identified many people who had no changes:
It’s far easier to clear this situation out with one click of a button on the top right but why would I even have to look at the record if no change was made? Something was amiss even with the Version 7.7 software.
I spent every free minute I had going through each individual change. I finished six weeks after beginning the process. All of this was done through Dropbox as that’s where I kept it and even though I was told by the tech that I had to save it to my desktop, 7.7 worked flawlessly to save in Dropbox.
The following day, imagine my surprise when I redownloaded version 8 to my desktop. What I discovered was that it had imported four files from previous attempts I had made on 30 November, 1 December, and 2 December. Those had not appeared the last time I downloaded 8.
Lo and behold, somehow, the files had synched with Ancestry.com. In other words, I never had to go through the individual 6-week grind of adding people to version 7.7.
There are no words to describe how I felt. I had wasted 6 weeks accomplishing a task that didn’t need to be done.
Here is how I know that Version 8 synched with Ancestry…My Version 7.7 contained media for living individuals. When Ancestry.com changed their policy in August 2021 regarding their rights to own any photos you put on their site, I removed ALL photos of anyone in my tree that was living.
I never removed the media from my 7.7 RootsMagic tree. When I open the 7.7 tree that has been updated to 8, I can see the media for the living. The trees that “magically” appeared from my attempts in November and December 2022 DO NOT have media attached for the living.
I am thankful that my tree(s) are synched and I have all of my hard-found data. I am not happy that RootsMagic tech tried to blame citations for the issue. Clearly, that’s not the problem. Space also was not the problem. I have no idea what the underlying issue is but you may be encountering the same problem I did. My advice, wait a while and periodically redownload 8 and check to see if your file appears as mine did.
But all was not well with the RM8 file. I made a few changes on Ancestry and immediately went to RM8 to update. It would not synch with Ancestry.com. Version 7, though, continued to synch, so I continue to update 7. When I tried to import Version 7 to 8 it would not take. This is beyond frustrating!
I’m hoping that RootsMagic looks into the matter and is able to figure out what really is behind the problems and correct them.
Going forward, I’m changing how I research – when I save something on Ancestry I will also save it in Dropbox under the individual as I’ve scanned all paraphernalia I’ve collected and created files for individuals where I’ve placed that information. This way, if RootsMagic has further issues, I still have all of the media for an individual, albeit, it’s now in two places. Three, actually, if I consider I’m working with both versions 7 and 8. What a nightmare.
Elizabeth Shown Mills lecture on Legacy Family Tree Webinars is offered FREE through October 31st. This is Elizabeth’s LAST LECTURE as she is retiring from lecturing. I will greatly miss her.
Special thanks to reader Tess who responded regarding my earlier blog mentioning problems I encountered with RootsMagic 8. She recommended posting on the RM Users Group on FaceBook so I’d like to pass that tip along if you are having difficulties. Before doing that, I viewed the FREE webinars that are available on YouTube and that solved my issue. More will be coming so here’s the link to register in advance.
The root of my problem was I was trying to reconnect to Ancestry.com due to a pop up on RootsMagic 8. I did not need to do that as the webinar stated if you were already logged into Ancestry.com on RM 7 you would automatically be connected in RM 8. That would explain why the program froze for me. My tree is very large which doesn’t help. I logged out and waited a day. When I logged back in I followed the directions provided on the video and have had no problems since. I absolutely LOVE version 8 – kudos to the RootsMagic staff for their hard work.
If you are doing French research, two changes are in the works. Geneanet.org has been purchased by Ancestry.com and MyHeritage.com has acquired 90% of Filae.com. I’m not sure when databases will roll from the old company to the new one or what you do if you were a member of the old company. I recommend contacting the company for details. MyHeritage did blog about the new content so check that out here. I had a free Geneanet membership and never subscribed to Filae.
I abhor spending time on tech issues but that has been on my to-do list for awhile so I decided to spend this week taking care of needed updates. First on the agenda was to update my blog settings. Typically, I just have to click a button and the settings are updated. Last May, I got a popup that said I must update my PHP settings first. I ignored it because I was spending 12 hours a day online and didn’t want to have to spend more time researching how to do that. On Sunday, I decided I really had to figure it out.
Trying to update PHP is a little like trying to find a genealogical document. To put it simply, you just need to know where to look. In actuality, it’s a whole lot more complicated. I started by Googling and was directed to go to the cPanel. Nowhere does it tell you where the cPanel resides. One of my family members said it was on my hard drive, mistakenly thinking I was looking for the C Drive. Another said I probably downloaded it somewhere on my hard drive from my Hosting company. More Googling took me to YouTube but again, the videos do not tell you how to find the cDrive but do show you what to do when you find it.
This reminds me of desperately trying to locate an obit but you can’t find the newspaper. You know the time frame it should have been published but that particular issue is missing. I decided to reach out to those in the know – I posted on a genealogical list serv. Three folks quickly came to the rescue – they told me to go to my cPanel. Umm, right, but where is the cPanel? I was directed to contact my Hosting company.
The Hosting company was experiencing heavy contact volume so they recommended placing a ticket with my concern. About 4 hours later I got a response and ta da, it directed me to the same YouTube video that didn’t answer my question in the first place.
On Monday, I tried to chat with the company who was still experiencing high volume. After a short wait I got a techie who sent me to the same YouTube video. I was trying not to be rude but this was ridiculous. I asked to be directed to the cPanel from the home page. Instead, she took a pic of the page I should be on. I told her my page did not look like her page and how did she get to her page. Light bulb moment on her part – “Oh,” she responds – “you don’t know where to find the cPanel. Click on Hosting and there it is.” Two clicks later and I had the update done.
Next I decided to tackle updating my Legacy Family Tree and RootsMagic tree to Ancestry. I am embarrassed to admit it has been 2 years since I last did that. The Legacy update took just a few minutes since there is no media. I was dreading the RootsMagic as its been synching but the program makes you go into each person changed and update individually. I toyed with the idea of just dumping what I had and starting fresh but I was worried that it would take up too much of my desk computer’s time and I wouldn’t be able to use it for anything else. I also was concerned with power outages that might disrupt the synch and then, well, I’d be worse off than I was currently. Years ago, I synched Ancestry to Family Tree Maker and then it just stopped working. Each company blamed the other. I never got it resolved and so I became a beta tester for RootsMagic when they were developing their synch.
For those reason, I decided to just go for it – painstakingly checking every individual change. Took me a few minutes to realize I needed to ADD all the new people first. Wish there was a way to filter what the discrepancy is – new to RootsMagic? New to Ancestry? In RootsMagic but not Ancestry? In Ancestry but not RootsMagic? You can get in the zen by doing the same monotonous task over and over and it would really speed the process up. Alas, that wasn’t the case so I spent all day Monday just adding new people from Ancestry to RootsMagic. Tuesday I got throught the A surnames, I’m now up to G. Every few minutes I have I update. At this rate, it’ll be another week before I get everything where it needs to be.
I have colleagues who have completely given up on the synching saying it is a waste of time. I understand their time issue but I’m more worried about losing important info I saved to just Ancestry.
Problem could be solved if I just saved everything in the first place to my hard drive but as I’ve mentioned, I’m awful with back ups and I’d hate to lose everything. We’re supposed to be getting 3 full days of rain and I’m hoping so that not only will our drought end but that I have nothing else pressing to do but update RootsMagic. Hope you’re upcoming week will be much more exciting!
RootsMagic has just announced that their new version 7.5 has been released. I’m so excited to again be able to synch my large tree from Ancestry to my desktop. I know it works because I’ve been one of the Beta Testers and I tried synching my 70k+ tree, along with smaller trees I’ve done over the years, in the past two months. Kudos to the RootsMagic staff – awesome job!
Beta testers were sworn to secrecy as the hardworking IT staff at RootsMagic toiled away to remove bugs we found. I’ve been very satisfied with the company’s response to comments and their diligence in getting it right before releasing it to the general public. Not like the other company that shall not be named.
It does take a good 12 hours to synch my largest tree so be forewarned it’s not going to be instantaneous. When I say synch, I mean truly synch – as in all of my people, over 21,000 photos, 2000 stories and 248,000 records will be accessible to me on my desktop. When I change anything online at Ancestry or on my desktop, the trees will match.
What’s really cool is that RootsMagic also provides hints with FamilySearch, MyHeritage and FindMyPast. It is simple to use, too. If you already are a part of RootsMagic, simply update to the newest version by clicking the link they provide at Help – Check for Updates. Then, click the Ancestry.com icon on the ribbon (it’s between Family Search logo and the open book on the right). Sign into Ancestry with your sign on and password. I clicked “remember” so that I don’t have to redo it each time I log on to RootsMagic. You’ll have two options – upload your RootsMagic tree to Ancestry of download an Ancestry tree to RootsMagic. Although I have a gedcom of my Ancestry tree saved on RootsMagic, it did not have all the goodies I wanted – meaning the media (photo, stories, audio) so I selected the option on the right – Download an Ancestry tree. I began that process as I started writing this blog and it’s already 21% complete. Keep in mind, this is a HUGE tree so that’s to be expected.
I’m walking away from my tree now and knowing it’ll be all synched and ready to go tomorrow morning. Oh, joy!
Spring is just around the corner and at the top of your “to do” list, make sure you backup a copy of your gedcom. Yesterday, while hubby and I were painting away as the home renovations continue, I got a call from a former Client I had done some consulting work regarding his Irish ancestry. He called to thank me for making this year’s St. Patrick’s Day even more memorable as I had pointed him in directions that saved him time and money.
I had also recommended that he always save his Ancestry.com tree in another location and we had discussed several options. Why do I recommend that? I’m definitely not trying to start a malicious rumor here as I believe there is no problem at all with Ancestry.com but in this crazy world, you just never know. I’m a planner (and a little paranoid) so I think about the what ifs in life – what if I can’t pay for the service any longer, what if they get hacked and I can’t access my lifelong work, what if they get sold and the service becomes deplorable? (On a side note, my hubby thinks this is a little irrational and he’s probably right. I say some people fear immigrants and I fear losing mine!) So my concern led me to find alternatives for my trees.
My Client decided to download the free standard edition of Legacy Family Tree but he had difficulty following my Ancestry.com download instructions. I talked him through it remotely and understand why he had a problem which you, dear reader, may also encounter.
If you’re new to this process it’s quite simple, just follow these steps:
Log on to Ancestry.com
Click “Trees” on the Ribbon and scroll and click on “Create & Manage Trees”
Click “Manage Tree”
Under “Manage Tree” in the green box on the left, click “Download your gedcom file”
Be patient, it may take some time, depending on the size of your tree.
Once downloaded, if you open the file it will be gibberish so you must install a program that can read a gedcom. You have several options; I’ve listed those that I’ve used that allow you to save the program to your own computer and/or place in your own Cloud (Google Drive, Dropbox, etc.) so you have complete control over the data: Legacy Family Tree – free with the standard edition; small cost for a program that does more. Rootsmagic – small cost and by mid-April it will sink with Ancestry.com Family Tree Maker – small cost, used to synch with Ancestry.com but I experienced problems; supposedly works now.
Or, you can join another organization like Ancestry.com and save your tree there. I’ve used My Heritage as an alternative.
There are lots more options that I’m not familiar with – for a review of the opinion based Top 10 click here.
I haven’t done this but am exploring these as other options some day: Familysearch – free, however, you are donating your tree to their genealogical community and although it is a backup, you don’t control it any longer. Scroll down to the bottom of the page and follow the directions under “Contribute Your Research” Wiki Tree – free, however, when I tried to upload several years ago my tree was too large for them. Haven’t checked back to see if their system will take it.
Whatever you choose is your personal decision but you have to select one so you can access your data.
Here’s where my Client got stuck – on Ancestry.com, step 4 above, he clicked “Download Tips” and got information on deleting his tree so he panicked and stopped. That was wise as you DON’T WANT TO DELETE THE TREE!!!! Once it’s gone, it’s gone.
When I click on download instructions I get the following:
“If the “File Download” window does not appear and Windows automatically downloads a text file:
Right click on the “Download your GEDCOM file” button.
Select “Save Target As…”
A “Save As” dialog box will display. Select a location for the file that you will be able to find later, such as “Desktop.” Then give the file a name and click on Save.”
He didn’t need to follow the 3 steps above. Once he clicked “Download your gedcom file” he was able to successfully save it to his hard drive. He selected to install the free Legacy Family Tree program and I listened as he followed the Legacy prompts and uploaded the gedcom. He was quite happy when it was finished.
You’ll be really happy, too, when you know you’re hard work is safe and accessible. Personally, I think sitting on my derriere to download and upload a gedcom is the easiest spring cleanup to do!
